SalesforceIQ-Desk.com Integration Gives Small Business Enterprise Capabilities

SalesforceIQ-Desk.com Integration Gives Small Business Enterprise Capabilities 

It’s challenging for a fast-growing small business to offer great customer service while continuing to increase sales at a rapid rate. It would probably go more smoothly if the two departments had access to a common set of information,
but making that happen for a small
business has been a difficult and expensive undertaking.
Salesforce.com wants to change that and today it introduced an integrated product combining Salesforce IQ CRM and Desk.com customer service — its tools aimed at small businesses. By integrating the two, sales and service reps can get a full picture of the client across multiple channels, something that has previously only been available to much larger business using enterprise software that’s way out of reach of most small business owners.
What this means is that sales reps working in SalesforceIQ can see notes and interactions that customer service had with the customer and CSRs working in Desk.com can see the buying history of the customer.
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